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Excerpts from:
Echotech Quality Account 2009 |
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Contracts: All Community based contracts
(excludes Hospital based contracts) |
|
| Period: 01.01.09 to 31.12.09 |
|
|
Number of Echocardiograms performed
(excludes Hospital based Echo's) |
14470 |
| Echotech Patient Management Centre (PMC) |
|
| KPI 2 % Appointments booked within 1 week of receipt of referral via Echotech PMC |
Outcome 100%
Threshold 100% |
| KPI 3 Waiting time from referral to echo via Echotech PMC - % Echo performed within 4 weeks from referral |
Outcome 96%
Threshold 95%
Ave 14 days |
| KPI 4 % DNAs via Echotech PMC |
Outcome 1.0%
Threshold 2.0% |
| Community Echo Clinic |
|
| KPI 8 % Patients cancelled by Echotech on the day of the scan |
Outcome 0.05% |
| Post Community Echo Clinic Management |
|
| KPI 12 % Reports submitted within 2 working days from day of clinic |
Outcome 100%
Threshold 100% |
| KPI 13 % Requests from referrer for clarification of results responded to within 1 working day |
Outcome 100%
Threshold 100% |
| KPI 14 % Urgent findings processed on the day of scan |
Outcome 100%
Threshold 100% |
| Quality Assurance and Peer Review |
|
| KPI 15 Number of studies reviewed by a Clinical Operations Manager or Clinical Lead |
5447 |
| KPI 16 % Studies reviewed by a Clinical Operations Manager or Clinical Lead |
Outcome 38%
Threshold 33% |
| KPI 17 Number of study images archived for QA and Peer Review (UltraLinq or iCardiogram) |
|
| KPI 18 % Study images archived for QA and Peer Review (UltraLinq or iCardiogram) |
Outcome 100%
Threshold 100% |
| Clinical Governance Arrangements |
| KPI 30 Frequency of Clinical Governance Meetings |
Outcome 10
Threshold 10/year |
| KPI 36 Frequency of Clinical Training Days |
Outcome
16th May
5th Dec
Threshold Bi-Annual |
| KPI 39 % Patient satisfaction questionnaire responses good to excellent |
Outcome 100%
Threshold 95% |
| KPI 43 % Customer satisfaction questionnaire responses good to excellent |
Outcome 98%
Threshold 95% |
| Cardiology Referral |
|
| KPI 67 Number of patients suggested for Cardiology referral |
1881 |
| KPI 68 % Patients suggested for Cardiology referral |
13% |
| KPI 69 Number of patients requiring Urgent action |
579 |
| KPI 70 % Patients requiring Urgent action |
4% |
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