Echotech awarded ISO9001 Certification

Following an assessment by an independent body, Echotech Ltd has been awarded ISO Certification. This prestigious award for quality is supported by the Government and recognised world-wide.

The award recognises Echotech’s commitment to an exceptional quality of service. With only around 3% of UK business holding this Certificate, Echotech are now at the forefront of quality service and customer care.

'We have always been proud of the service we offer our clients. Now with the award of ISO 9001, this has been validated by outside experts who are used to judging service on a daily basis in a wide variety of trades and industries’.
Dominic Elton
Managing Director
Echotech

ISO 9001 Pass Criteria

Has the organisation any quality management procedures? yes

Can the organisation demonstrate its commitment to the development and implementation of a quality management system? yes

Can the organisation prove it complies with relevant legislation and regulations such as Health and Safety at Work Act and the Data Protection Act? yes

Has the organisation defined its quality objectives? yes

Does the organisation have a plan to meet these objectives? yes

Has the organisation defined responsibilities and authorities for its management? yes

Has the organisation appointed a management representative (quality manager)? yes

Does the organisation establish that it has sufficient resources to meet its own and customers’ needs? yes

Does the organisation ensure that its staff has appropriate levels of training? yes

Does the organisation keep training records? yes

Does the organisation service and maintain quality critical facilities such as machinery and computer systems? yes

Does the organisation ensure that a safe working environment is maintained? yes

Does the organisation have processes for planning work such as central diaries? yes

Does the organisation check that it is able to give its customers what they want? yes

Does the organisation confirm what they have agreed to give their customers? yes

Does the organisation have processes for administering changes to what they have agreed to give their customers? yes

Does the organisation keep a record of suppliers meeting its own quality criteria? yes

Does the organisation have a process for ensuring that its suppliers know what is required from them? yes

Does the organisation have a process for checking that it has received what is purchased? yes

Does the organisation plan and execute the provision of its services under controlled conditions? yes

Does the organisation monitor its activities? yes

Does the organisation provide evidence of traceability of its services? yes

Does the organisation check that property or information supplied by its customers is suitable for its intended purpose and subsequently look after it? yes

Does the organisation actively monitor customer satisfaction? yes

Does the organisation carry out internal quality audits? yes

Does the organisation control services that do not meet its customer’s requirements? yes

Does the organisation continually improve the effectiveness of its quality system? yes

Does the organisation keep records of what it has done to correct problems? yes